Privacy Policy
Effective date: 17 Nov 2024
Organisation: Clarity Lighthouse Incorporated (IA Number: 4819583)
Clarity Lighthouse Incorporated is committed to protecting the privacy and personal information of our clients, families, donors, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Clarity Lighthouse Incorporated is a registered not-for-profit association based in Queensland, Australia (IA Number: 4819583). Our website, claritylighthouse.org, provides community-based learning resources and support services for families and children with diverse needs.
2. What Information We Collect
We collect personal information that is necessary for us to deliver our services, communicate with you, process donations, and improve our support offerings. This includes:
a) Information you provide voluntarily:
Full name
Email address
Phone number
Child or family details (if applicable)
Donation information (e.g. preferred donation amount, reason for donation)
b) Automatically collected (Device Information):
When you visit our website, we may collect:
IP address
Browser type
Pages visited and referring sites
Time and date of visit
Cookies and analytics tracking
3. Why We Collect Your Data
We collect your information to:
Provide and manage our support services
Respond to your enquiries or requests
Organise appointments or consultations
Process and acknowledge donations
Send newsletters and updates (only with your consent)
Comply with legal obligations and funding requirements
We will only use or disclose your personal information for the purpose for which it was collected or otherwise in accordance with the law.
4. Sensitive & Child Information
As we often support families with young children, we may collect limited child-related information (e.g. developmental needs, support preferences) with the explicit consent of a parent or guardian.
We do not collect, store or use clinical records, diagnoses, or any health-related information unless voluntarily disclosed for the purpose of general support and in a non-clinical capacity.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and collect site usage data through platforms such as Google Analytics. You can disable cookies in your browser settings.
6. Third Parties & Data Disclosure
We do not sell or rent your personal data to third parties. We may disclose your information:
To trusted third-party service providers (e.g. website hosting, email services), who are contractually required to safeguard your data
To comply with legal obligations, such as under court order or if required by law enforcement
In the case of donation processing, with your consent to registered financial institutions
All external parties are required to adhere to confidentiality and data protection obligations consistent with Australian law.
7. Data Storage & Security
We store your personal data securely on password-protected systems, with access restricted to authorised personnel only.
We take reasonable steps to:
Protect your information from loss, misuse, or unauthorised access
Secure information during transmission (e.g. SSL encryption)
Regularly update our systems and review access permissions
However, no data transmission over the internet can be guaranteed as completely secure.
8. Overseas Data Transfers
Our website and some third-party platforms (e.g. email services, form builders) may store or process information on servers located outside of Australia (e.g. in the United States or Singapore).
Where data is transferred internationally, we take reasonable steps to ensure your information is handled in a way that complies with the Australian Privacy Principles.
9. Your Rights
You have the right to:
Access your personal information
Request correction of your details
Withdraw consent (for marketing communications)
Lodge a complaint if you believe your privacy has been breached
To exercise your rights, please contact us in writing at claritylighthouseoffice@gmail.com. We aim to respond within 14 days.
10. Donations & Financial Information
We do not collect or store your credit card or banking information through our website. For bank transfer donations, account details are only provided upon request for security purposes.
All donation-related information is kept strictly confidential and used solely for funding approved activities aligned with our charitable purpose.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any changes will be published on this page with an updated "Effective Date" noted at the top.
12. Contact Us
If you have any questions, concerns, or wish to request access to your personal information, please contact:
Clarity Lighthouse Incorporated
Website: www.claritylighthouse.org